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Shipping policy

Thank you for shopping with Premax. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

Orders are processed within 1–2 business days after confirmation.
Orders are not processed on Sundays or public holidays.
During high demand periods, processing may take slightly longer.

Once your order is shipped, you will receive a confirmation message with tracking details.

2. Shipping Time

Estimated delivery time:

Within India: 4–8 business days
Remote areas may take additional time.

Please note that delivery times are estimates and may vary due to:

Weather conditions
Courier delays
High order volume
Unforeseen circumstances

We are not responsible for delays caused by courier partners.

3. Shipping Charges

We offer Free Shipping on most products.
OR
Shipping charges (if applicable) will be displayed at checkout.

4. Cash on Delivery (If Applicable)

COD is available in selected locations.
Please ensure someone is available to receive the order.
Repeated refusal of COD orders may result in restriction of future purchases.

5. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

We are not responsible for lost shipments.
Additional shipping charges may apply for re-delivery.

6. Order Tracking

Once your order is shipped, tracking details will be shared via:

Email
OR
SMS/WhatsApp

If you do not receive tracking within 3 business days, please contact us.

7. Lost or Stolen Packages

We are not responsible for:

Packages marked as delivered but not received.
Theft after successful delivery.

Please contact your local courier office for assistance in such cases.

8. Damaged Package During Transit

If your product arrives damaged:

Record an unboxing video immediately.
Contact us within 48 hours with clear proof.

Without proper proof, claims may not be accepted.

9. Contact Information

If you have questions regarding shipping, contact us:

📧 Email: premaxindia7@gmail.com